Privacy policy

1. Information We Collect

We collect and process personal data through the following sources and methods:

Booking forms completed via our website or through authorized brokers and partners.
Newsletter sign-ups, promotional forms, and user-submitted inquiries.
Cookies and tracking technologies from third-party platforms such as Google Analytics, Meta Pixel, and similar compliant entities.
Vehicle telematics data including GPS-based location, mileage, and usage metrics via integrated, compliant third-party software tools.

Types of data collected may include:

Full name, email address, phone number
Driver’s license number and expiry
Payment-related information (handled securely via Stripe; no card details are stored by otoQ)
Location, driving behavior, and vehicle usage data (for active rentals)
Technical identifiers such as IP address, browser type, and device information

2. Use of Information

We use the data collected for purposes including but not limited to:

Managing, confirming, and processing rental reservations and payments
Communicating with customers regarding their rental status, support requests, or relevant service updates
Enabling newsletter distribution and marketing campaigns via opt-in lists (e.g., through Mailchimp)
Improving our digital services, customer experience, and internal business processes
Ensuring security, monitoring misuse, and optimizing fleet management operations

3. Cookies & Third-Party Tracking

We utilize cookies and third-party tracking technologies for:

Site analytics (Google Analytics)
Marketing optimization (Meta Pixel, Google Ads)
User experience enhancement (e.g., session tracking)

Users may manage cookie preferences via browser settings. All third-party tools are selected based on compliance with international data protection standards.

4. Data Sharing and Third Parties

We do not sell or share your personal information with third parties for marketing purposes. However, we may share necessary data with:

Stripe (payment processing)
Microsoft and Google Cloud (data storage and cloud services)
Authorized technology providers for fleet and CRM management
Broker platforms and partners (when booking is initiated externally)

All third-party partners are vetted for regulatory compliance and data security.

5. Data Storage & Retention

Your data is stored securely using encrypted protocols and hosted through trusted, certified platforms. The retention period is aligned with our back-office systems and regulatory obligations, ensuring data is kept only as long as necessary for business, legal, and operational needs.

6. Data Protection & Security

We employ industry-standard measures including:

Secure HTTPS encryption across all digital channels
Encrypted storage for sensitive data
Access control systems and monitoring tools
Regular audits and compliance reviews

We are aligned with up-to-date global standards for data and privacy protection.

7. User Rights

You have the right to:

Request access to your personal data
Correct inaccurate or outdated information
Request deletion of your data, subject to legal limitations
Withdraw consent for marketing communications at any time

To exercise any of the above rights, contact us at: ask.me@otoq.rent

8. Trademark & Intellectual Property

The name “otoQ”, along with its graphical and verbal representation, is a registered and internationally protected trademark. Any unauthorized use, reproduction, or misrepresentation of the otoQ brand is strictly prohibited and subject to intellectual property law.

9. Policy Updates

This policy may be updated periodically. Changes will be posted on our website with a revised “Last updated” date. We encourage all users to review the policy regularly to stay informed.